Warranty

Captivation Craft, LLC

Limited Labor Warranty

We hope that you’re enjoying your hardwood floors. While the manufacturer’s warranty covers the product itself, Captivation Craft, LLC offers this additional limited labor warranty. Captivation Craft, LLC shall warrant that it’s installation, sanding & services shall be free from material defects in workmanship for two (2) years from the date of installation, sanding or service. If any defect in workmanship is suspected, you must notify Captivation Craft, LLC In writing within 30 days of becoming aware of the alleged defect, supplying the customer’s name and address, the date the alleged defect arose, and the details of the problem. Captivation Craft, LLC’s obligation under this warranty shall be limited to repair of defective installation and/or service.
NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, WHETHER OF MERCHANTABILITY OR FITNESS FOR A GENERAL OR PARTICULAR PURPOSE OR ANY OTHER KIND, SHALL EXIST WITH RESPECT TO SUCH INSTALLATION, SANDING AND/OR SERVICES, ALL SUCH WARRANTIES BEING HEREBY EXPRESSLY WAIVED BY YOU.
Captivation Craft, LLC neither assumes nor authorizes any person to assume for it any other liability in connection with the installation and services it provides. Captivation Craft, LLC shall not make any warranty or representation regarding any manufacturer’s products. The Limited Warranty provided herein shall not apply in the following circumstances:
  • The floor was repaired or altered, or any work was performed on it by any person or entity other than Captivation Craft, LLC
  • The floor was subjected to misuse, neglect or accident
  • The damage was caused by ordinary wear and tear, including but not limited to dents from dropped items and scratches from moving objects
  • There is no warranty whatsoever on buff and coat services
Captivation Craft, LLC retains the right to inspect and dispute any warranty claim it believes falls under the above exceptions or is a condition not caused by Captivation Craft, LLC’s workmanship.